Contact Us

BilletMyRide, Inc.
2211 E. Winston Road, Suite K
Anaheim, CA 92806
(714) 956-3803
(714) 956-3804 FAX
Info@BilletMyRide.com
Si Habla Español


All orders received by BilletMyRide, Inc. (“BilletMyRide”) will be confirmed either by Email or a telephone call. We accept orders through our store 24 hours a day. We also accept fax and Email orders 24 hours a day. Our fax number is (714) 956-3804. You may also call us with your order.

Alternate Payment

We understand that many people are still hesitant to pass their credit card number over the Internet. Therefore, we offer alternate solutions to our customers who wish to purchase from us but either do not have a credit card or do not want to send their credit card info over the Internet.

PayPal - This option is available for customers who have a PayPal account. You should be able to pay for your purchase using your PayPal account in the check out process.

Email - DO NOT PUT YOUR CREDIT CARD INFORMATION IN AN EMAIL. We will call you to get your credit card information over the phone. If you choose to Email us an order, please send us the basic information regarding your order in the body of your Email with contact info for us to call you back. Depending on your Email software and your browser, you may be able to copy the full order form into the body of your Email and type in your information before you send it.

United States Mail - This option is good for those that do not have credit cards or just do not like sending their credit card information over the Internet. We accept personal checks, cashiers checks and money orders (made payable to BilletMyRide). Please note, we will hold your order until your payment clears our bank. Do not send cash. To complete this process, simply fill out the Order Form and mail it along with your check or credit card information to us at 2211 E. Winston Rd., Suite K, Anaheim, CA 92806. As soon as we receive your order, we will Email you with a confirmation invoice.

FAX - Again, this option is good for those that do not like to send their credit card information over the Internet. Please print out and complete the Order Form then FAX it to (714) 956-3804. Please remember to include your payment information. As soon as we receive your order, we will contact you with a confirmation.

If you have any questions, please Email us at info@billetmyride.com.

I Do Not See What I Need

BilletMyRide lists over 5,000 performance items and accessories on its website. We try to list everything we offer and we add new items as soon as they come available.

Ship to Address

It is our policy that the shipping address and the billing address on your credit card match. If they do not match, there will be a delay until we can verify your information is correct. Again, if the ship-to and bill-to addresses do not match, there WILL be a hold up in processing your order. We are required by our bank to verify all card transactions to avoid fraud. In order to accommodate customers (especially those outside the USA), we will require you FAX us at (714) 956-3804 the following items

- A copy of the front and back sides of your credit card, and

- A copy of your drivers license, or

- The first page of your credit card statement.

This is for your safety as well as ours.

Please note, if you order an item and you give us the wrong address (834 instead of 843), you will be charged a correction fee of 10 Dollars. This charge will also apply if you contact the carrier and change the shipping address of your order after the order ships.

Sales Tax

Many of our customers are not required to pay sales tax on their purchases, which may equal a good savings. However, according to applicable state law, BilletMyRide is required to charge a 8.75 percent sales tax to California State residents.

Shipping

Our shipping charges include the cost of sending your order to your requested drop-off point, residential surcharges, insurance and packaging of your order. There is a flat rate of 15 Dollars per order shipped UPS Ground or FedEx Ground. Alaska, Hawaii and International orders will be charged more. You may be able to choose a faster method for shipping. Please call us so we may be able to quote you a total cost.

We do ship to P.O. Boxes, APO boxes, FPO boxes and military bases (see APO,FPO below) ONLY if your credit card billing address is the same as the shipping address. Please choose APO, FPO during the check out time since UPS will not ship to those locations. Please note, the cost to ship with the U.S. Post Office is considerably more than UPS Ground. Therefore, we must charge more for shipping to these locations than our regular UPS or FedEx customers. The charge to ship via the USPS averages 50 dollars per order. This cost will cover postal charges, insurance and other charges.

Please note, Next Day Air Saver service does not always mean the next day (assuming the item is in stock). It is the next working day from the time that the order is shipped out from our location. Weekends do not count as working days. Saturday delivery may be available at an additional cost. If you chose next day and the product is not available for immediate shipping, we will contact you and advise you of your choices. If you would like Saturday Delivery for your next day air package, there will be extra cost charged. Please contact us for details. Again, Hawaii, Puerto Rico and Alaska must use either Next Day Air Saver or 2nd Day ship methods and will be charged accordingly. Please Email us for a quote before you order. Next Day Air Saver does not mean that your order will be received on a Saturday. Saturday is not a business day. However, if you desire Saturday delivery, please contact us for a quote. See below for International information.

Some of our parts manufacturers drop-ship our products. Unless indicated, those parts will be sent either UPS Ground or FedEx Ground. Your order will be sent to you, assuming the item is in stock, within one working day of your order.

Finally, you may order Next Day Air Saver or 2 Day Air, but receive the next level down or even Ground. We reserve the right to change your shipping method based on the cost to ship the package. We give our customers a general quote on shipping, but occasionally the cost to ship the package one or two day air exceed the quoted amount. Therefore, you may order Next Day Air and receive 2 Day Air or 3 Day Select or even Ground if your order is very large in size/weight. The same goes for 2 Day Air or 3 Day Select. You may order your merchandise with any one of our available air services, but not receive it as soon as you expect it. Customers must keep in mind that items are frequently out of stock. If you order an item and request Next Day Air Saver, 2 Day Air or 3 Day Select and we cannot ship your product right away, we will notify you by Email. If you have any questions about this, please Email us.

International Shipments

We accept International orders. Please Email us with the item you wish to purchase and your address, and we will Email you back with a total cost including shipping. For International orders, we accept bank wire transfers and credit cards. For our wire transfer information please Email us. For credit card orders, we will need you to fax or Email us copies of your credit card (front & back), your drivers license and the name/contact info from your credit card bank.

Our International customers may be subject to import tariffs which are levied when your package reaches your country. Any additional charges that may be applied to your shipment must be paid by the customer. We have no control over these charges and cannot predict what those charges may be. As a customer of BilletMyRide, you are considered the importer of record and you must comply with all laws and regulations of the United States and the country in which you are receiving your merchandise. Please note, International shipment are subject to inspection by customs authorities. In addition, BilletMyRide.com may be required to supply to customs agents information regarding your merchandise. This is often required in order to facilitate clearance by customs and to comply with local laws. If you have any questions regarding this, please contact your local customs office for further information.

APO, FPO & Military Bases

If you wish to have your order shipped to one of these locations, you must choose APO/FPO Military during the check-out process. The cost to use the Post Office for shipping your order will average 50 Dollars per order. This is due to the fact that shipping through the US Post Office is considerably more expensive than UPS Ground. That will include insurance on your order. With no exception, your credit card billing address must match your shipping address. We may be able to charge you less for this service depending on your order. However, may need to charge you more for shipping depending on what you haveordered. We will Email you for approval before we process your order if this is the case. Its rare that we have to charge more than 50 Dollars per order unless you purchase a LOT of stuff!

Please know this with APO and FPO orders...we have no control on how long it takes for your order to reach you. It is our experience that since auto parts are often contained in large boxes, military mail takes a longer period of time to process them (sometimes up to two months). Many APO boxes are located in New York so you must also consider the transit time between California and New York. So, please have patience when you request APO and FPO deliveries.

Cancellation

If you choose to cancel your order, please Email us as soon as possible. We will stop your shipment from leaving our location and refund your payment back to you, in full. If the merchandise has already left our building, our Returning Merchandise policy applies (see below).

Returning Merchandise

If you decide to return your order, please contact us first so we may instruct you as to where to send it. Again, please Email or call us prior to returning any merchandise for instructions and to let us know what to expect. Please include a copy of your original invoice along with the reason for return. All products must be returned to us within 15 days of when the merchandise was received by you. The customer is responsible for all shipping and insurance costs required to return merchandise. All merchandise returned to us must be in resellable condition. If you received the merchandise in a damaged fashion due to shipping, please see DAMAGED GOODS below. If the merchandise you received is defective, please contact us ASAP so we can take care of your order. Defective items will most likely result in a one for one exchange it with a like item. Merchandise returned is subject to a 20 percent restocking charge for the item. Shipping costs will not be refunded. Many of the products we sell are custom tailored for a specific vehicle, we assess this charge to offset our costs of outbound shipping, refinishing, repackaging, and restocking the product. If you return damaged, missing or defective merchandise to us and refuse an exchange, you will be subject to our regular restocking fees as stated above. If you make an error when you order your item, simply send back the item to us. You may be charged our actual shipping cost when we send you your other item. If you return merchandise and the item shows signs of use or being installed, we will send the original item back to you notifying you the item shows signs of use and that we will not accept the item. Please note, if you order painted items such as fender flares or body kits, we will not accept returns. We have no way to resell those items since they are very specialized. See Fender Flares and Body Kits below.

Damaged Goods/Shipping Delays

We are not responsible for the delay in delivery by the shipping vendor. In the event of a delay If you received your product damaged, please Email us so we can notify the respective shipping company for inspection and replacement. BilletMyRide.com will not be personally liable for any damage (including shipping damages), loss, fault or expenses arising out of delays in shipment or other non-performance issues caused by

(1) Acts and errors of the customer (2) Governmental actions (3) Strikes, fires, disasters, riots, acts of God or (4) Any other cause or condition beyond BilletMyRide.com’s reasonable control in the event of any such delay or non-performance.

If your merchandise arrives damaged, it is best to refuse it back to the package carrier. If you accept the damaged package, please make sure it is noted on the carrier’s delivery record in order for us to complete a damage claim. Save the merchandise in the original box and packing it arrived in, notify us by Email IMMEDIATELY to arrange for the carrier to inspect the damaged goods and return the merchandise to us. If you do not notify BilletMyRide.com of your damaged goods within the first 5 days of arrival, we will not be able to help you with the damaged item. Claims are valid only subject to approval from Shipping Carrier.

Fender Flares and Body Kits

Customers who order any body kit items must be sure that you want them. Once you place the order, you own them. Body items are custom painted and cannot be returned or restocked. Typical time for delivery on body kit items is 15 to 20 working days.

Back Orders, Out of Stock

If you purchase an item from us and that item is on backorder, we will contact you either by telephone or Email. You will have the option to wait for the product, cancel the item or substitute for another item.

Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical errors or errors in pricing or product information received from our suppliers, BilletMyRide.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. BilletMyRide.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charge for the purchase and your order is cancelled, BilletMyRide.com shall immediately issue a credit to your credit card account in the amount of the charge.

Limitation of Liability

In no event shall we be responsible for incidental or consequential damages, including loss of use, income or profits, arising out of or in connection with the purchase of your merchandise, without limitation, breach of any obligation imposed on us hereunder or in connection herewith, even if we have been advised of the possibility of such damages.

BilletMyRide is not responsible for costs incurred in the installation of the items it sells. Such costs may include the removal and installation of defective parts. We cannot guarantee that everything we sell is in proper working condition. If you hire a third-party to install your products purchased from BilletMyRide and the item is defective, BilletMyRide is not responsible for the costs of removing the defective item and replacing it with another item. That includes items under warranty.

BilletMyRide is not responsible for costs incurred if your vehicle is in the shop waiting for parts to arrive. These costs may include storage fees and other fees associated with the vehicle not operating. This also includes rental car fees and costs.

Much of the product descriptions posted on our product pages are generated from the manufacturers or our suppliers. Please note that actual products may differ slightly from picture. We are not responsible for typographical, pricing, product information, advertising or shipping errors. Prices and available quantities are subject to change without notice.

In no event shall BilletMyRide.com have any liability (whether under the theories of breach of contract or warranty, negligence or strict liability) in excess of the purchased price paid for the merchandise.

Warranty

Products sold by www.BilletMyRide.com come with a warranty. That warranty is covered by our respective manufacturer. Warranties vary from product to product. BilletMyRide.com stands behind all the products we sell and we guarantee their workmanship. If you received a defective product, please see our Damaged Goods/Shipping Delays policy. If you have purchased an item from us that is over 30 days old and is not operating properly due to only a manufacturer defect, we will accept your item back in exchange for a replacement only if the manufacturers warranty still applies. Please note, customer will be responsible for shipping the defective item to BilletMyRide as well as us shipping the item back to the customer. We will charge the customers credit card the actual cost for return shipping. Please Email us prior to shipping to notify us of the defect. Also, please include your original order number as well as a description of the defect, return. Finally, BilletMyRide has the final discretion and will determine if the defect is truly the responsibility of the manufacturer or a result of carelessness of the customer. If we determine that the manufacturer will not honor the warranty due to customer carelessness, BilletMyRide will give the customer the option to purchase a replacement or ship the item back at their cost.

Jurisdiction and Venue

When you purchase products from BilletMyRide.com, you agree that any legal action brought against BilletMyRide.com shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the BilletMyRide.com website shall be an appropriate federal or state court located in the County of Orange, California.